Refund & Cancellation Policy
All purchases of BenchPilot Basic and Pro are final and non-refundable. Please try the Free plan before you buy.
No refunds
All purchases of BenchPilot Basic and Pro are final and non-refundable, including partially used periods. Every Free feature is available at no cost, so we encourage you to use the Free plan first and upgrade only when BenchPilot works for you.
Exception: duplicate or failed activation
We make one narrow exception. If you were charged twice for the same purchase, or you were charged but your plan (Basic or Pro) was not activated on your account and support cannot activate it, contact us within 7 days of the payment with your account email and your Razorpay payment ID (starts with pay_). We will activate your plan or reverse the duplicate or failed charge to your original payment method (UPI account, card, bank account or wallet), which takes 5–7 working days.
Email nicklennox30@gmail.com to report it. If a payment is reversed, the plan time it bought is removed from your account.
Cancellation
BenchPilot has no auto-renewal. We never charge you again on our own, so "cancelling" simply means not paying for another period. When your plan ends you return to the Free plan and keep your saved data.
Questions
Contact nicklennox30@gmail.com. See also our Terms of Service.